We want our customers to be satisfied with their experience at Rafay Finance. While we do not offer returns, we do have a refund policy under certain conditions outlined below.
1. Eligibility for Refunds
You may request a refund for the advanced financial modeling course within 5 days of purchase, provided that you have not accessed more than 80% of the course content. If more than the allowed percentage has been accessed, refunds will not be issued.
- Refund Request Period: Refund requests must be made within 5 days of the date of purchase.
- Access Limits: If you have accessed more than 80% of the course, you will not be eligible for a refund.
- Digital Products: Once any downloadable content (supplementary materials) has been accessed or downloaded, refunds will not be granted.
2. How to Request a Refund
To request a refund, follow these steps:
- Contact Us: Email us at [Insert Email Address] with your order details (order number, purchase date, and the email used during purchase).
- Review Process: Our team will review your refund request to ensure it meets the eligibility criteria.
- Response Time: We will respond to your request within 5 business days and, if approved, will process your refund within 5 days.
3. Refund Processing
Approved refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
4. Non-Refundable Situations
Refunds will not be granted in the following circumstances:
- The refund request is made after 5 days from the purchase date.
- More than 80% of the course content has been accessed.
- Any supplementary or downloadable content has been accessed or downloaded.
5. Contact Us
If you have any questions regarding this Refund Policy or need assistance with your purchase, please contact us at:
Rafay Finance
Email: [email protected]
Phone: +923104545751
Office address: Neare thaheem chowk shalimar cly multan