At Rafay Finance, we are committed to providing high-quality educational services through our advanced financial modeling course. This Service Policy outlines the terms under which our services are delivered, including course access, support, and service expectations. By purchasing or using our services, you agree to the following terms.

1. Course Access

• Enrollment: Upon successful payment, you will receive access to the full course content. Access details, including login credentials, will be sent to the email address provided during registration.
• Availability: The course is delivered online and is accessible 24/7 from any device with an internet connection. Rafay Finance strives to provide uninterrupted access to the course, but occasional downtime may occur due to maintenance or technical issues.
• License: Upon purchase, you are granted a non-transferable, non-exclusive license to use the course materials for personal learning purposes only. Sharing or distributing login credentials, course materials, or any part of the course content is strictly prohibited.

2. Support Services

• Customer Support: We offer customer support for any questions or technical issues you may encounter. You can reach us via email at [Insert Email Address] or phone at [Insert Phone Number]. Support is available during business hours: 09:00 am-05:00 pm.
• Response Time: We aim to respond to all inquiries within 5 business days. For urgent matters, please indicate the nature of the issue in your initial communication for prioritization.
• Technical Assistance: If you experience technical difficulties accessing the course or navigating the platform, our support team will assist you in resolving the issue as quickly as possible.

3. Service Updates

• Course Content Updates: Rafay Finance may update or enhance the course content periodically to ensure it reflects the latest industry standards and practices. You will receive access to any updates at no additional cost as long as you remain enrolled in the course.
• Platform Maintenance: We may perform routine maintenance or updates to our platform, which could result in temporary downtime. We will provide advance notice of any planned downtime whenever possible.

4. User Responsibilities

• Accurate Information: You are responsible for providing accurate and up-to-date information during registration and while using our services. Any incorrect information provided may result in delayed or denied access to the course.
• Proper Use of Services: You are expected to use the course and platform responsibly and in compliance with all applicable laws. Any misuse of the course, including sharing course content or credentials with unauthorized individuals, may result in termination of access without a refund.

5. Service Limitations

• Content Delivery: The course is designed to be delivered entirely online. No physical materials will be provided unless otherwise specified.
• No Guarantees: While we aim to provide valuable and effective learning materials, we do not guarantee specific results from taking the course. Success in applying the knowledge gained from the course depends on individual effort and interpretation.

6. Refunds and Returns

Our refund policy is governed by the Refund and Returns Policy, which is incorporated into this Service Policy. Please review this policy for details on refund eligibility and procedures.

7. Data and Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information. By using our services, you consent to the collection and use of your information in accordance with our Privacy Policy.

8. Changes to Services

Rafay Finance reserves the right to modify, suspend, or discontinue any aspect of our services at any time. Any significant changes to the course or platform will be communicated to users in advance.

9. Limitation of Liability

To the fullest extent permitted by law, Rafay Finance shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services or inability to access the course, including but not limited to technical issues or platform downtime.

10. Governing Law

This Service Policy is governed by the laws of [Insert Jurisdiction]. Any disputes arising out of or in connection with this policy will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

11. Contact Information

If you have any questions or concerns regarding this Service Policy or our services, please contact us at:

Rafay Finance
Email: [email protected]
Phone: +923104545751
Office address: Neare thaheem chowk shalimar cly multan